Privacy Policy

The personal data we collect and process may include:

1. Information provided during registration or submitted later via the Website or email (e.g., first and last name, date of birth, email address, phone number).
2. Communications exchanged between you and the company through the Website, email, chat, or other channels.
3. A complete history of account transactions, whether conducted through the Website or alternative means.
4. Login and connection data, including traffic data, GeoIP location, browser/device information, network logs, and activity records stored in our system.
5. Documents and evidence required for account verification, deposit and withdrawal processing, or anti-fraud checks (e.g., scanned passports, payment slips, bank statements).
6. Feedback and survey responses from customer satisfaction initiatives.

To provide our services effectively, we are required to process your personal data for specific purposes, such as account management, transaction processing, and compliance with legal obligations:

1. Transaction Processing: Handling your bets and financial transactions, including credit card operations and online payment systems.
2. Service Provision: Delivering the gaming and other requested services available on our Website.
3. Customer Support: Assisting with account configuration and management.
4. Verification: Conducting identity checks and other necessary verification processes.
5. Marketing Communications: Sending promotional materials and advertising content from our business partners and affiliates, subject to your explicit consent.
6. Legal Compliance: Adhering to legal obligations, such as anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
7. Transaction Monitoring: Investigating transactions to prevent fraud, intentional delays, money laundering, and other illegal or irregular gambling activities.
8. Market Analysis: Analyzing market trends and customer needs to enhance service delivery. Participation in surveys is voluntary, and you can opt-out at any time.

Research and Statistics: Performing research and statistical analysis of aFSregated data to improve user experience.

Your personal data, including email and phone numbers, may be used to send marketing messages about our products, services, promotions, and offers from business partners and software providers. If you prefer not to receive such communications, you can opt out by contacting customer support via email. By participating in contests and accepting prizes, you consent to the use of your name or nickname for promotional purposes without further compensation, unless prohibited by law.

We collect personal data only with your knowledge and consent. Some information may be automatically collected when you interact with our services. Additionally, we may acquire data from online sellers, service providers, and fraud prevention agencies.

Third-party services may also be employed to facilitate transactions or manage game content. Be assured that your personal data is handled securely, and disclosure to third parties occurs only as outlined in this Privacy Policy. Agreements with third-party service providers are designed to ensure the protection and confidentiality of your information.

1. Non-commercial Disclosure: We do not sell or rent your personal data. We may disclose your information if legally required to do so by law, court order, or other legal process.
2. Protective Disclosure: Your personal data may also be shared with supervisory or law enforcement agencies if deemed necessary to protect the legitimate interests of the Company, its customers, or third parties.
3. Circumstances for Disclosure: Personal data may be disclosed to third parties under the following circumstances:
   • Legal Requirements: If disclosure is mandated by law.
   • Payment Processing: To facilitate payment transactions with payment system operators according to their privacy policies, such as those processed by Wirecard Bank AG.
   • Regulatory Compliance: To fulfill our legal and regulatory obligations to licensing and regulatory authorities in various jurisdictions.
   • Fraud Prevention: If necessary to protect the Company, its players, or third parties, investigate fraud, or respond to a government request.
   • Marketing Operations: To our marketing service providers who need the data to perform their services.
   • Explicit Consent: To any other third party with your prior explicit consent.
   • Third-Party Services: For processing specific data through third-party service providers supporting our Website's operations, such as hosting, management, marketing, analytics, improvements, and email newsletters.
   • Social Networking Features: Our websites may include features like share and like buttons, provided by third-party social media platforms whose data processing is governed by their own privacy policies.
   • Corporate Changes: In the case of a merger, acquisition, or sale of all or part of our assets, personal data may be part of the transferred assets. We will notify our players via email before any such transfer as part of our commitment to transparency under our Privacy Policy.
   • External Links: Please be aware that our website may contain links to third-party sites not operated by us, and we are not responsible for the privacy practices or content of such sites.

This outline ensures that all handling and transfer of personal data comply with applicable data protection laws, maintaining transparency and security throughout all processes.

Both you and the Casino retain the right to terminate your account at any time in accordance with our Terms and Conditions. Upon account deletion, we are legally obligated to retain your personal data for use by competent authorities in investigations related to financial matters, tax compliance, fraud, money laundering, or other criminal activities.

Under anti-money laundering regulations established within the European Union’s licensing jurisdictions, personal data must be preserved for the duration of the account’s existence and for at least five years following the final transaction or account closure. As a result, requests for data deletion cannot be accommodated until this mandatory period has elapsed.

When your account is closed, your personal data will be securely stored as required by law and will only be accessed if requested by competent authorities for investigations into financial records, tax matters, fraud, money laundering, or other illegal activities.

We adhere to strict data protection practices when collecting and processing your personal data to manage your account. Measures are taken to ensure your information is handled securely and treated with the utmost respect for privacy, following best practices and relevant legal standards.

During your visit to the Website, certain information—such as browser type, IP address, and referring website—is automatically collected. This is done in collaboration with our platform suppliers and partners, who may also provide demographic and interest-based data about visitors.

We use cookies and similar tracking technologies to collect essential information, enhancing your experience on our Website and improving customer service. The types of cookies we use include:

• Required Cookies: These are necessary for basic site functionality and access, such as loFSing into personal accounts.
• Functional Cookies: These help us analyze how users interact with our website, tracking choices like session keys, language, or regional preferences to optimize user experience.
• Advertising Cookies: Used to evaluate the effectiveness of our content marketing, these cookies are managed by our partners who track visitor activities and measure the impact of advertising campaigns.

While we do not directly share personal details like your name or email with affiliates (except as facilitated by advertising cookies), your data may be combined with other information held by external providers, in accordance with their privacy policies.

Additionally, third-party services may install cookies on our Website to improve navigation, monitor user behavior, evaluate performance, and measure the effectiveness of advertising campaigns.

Most browsers accept cookies by default, but you can adjust your settings to block or delete cookies. However, this may limit functionality and restrict access to certain parts of the Website. For optimal use, we recommend allowing cookies to maintain the full capabilities of our services.